“Jeremy Riches has been an invaluable partner, working across several key areas of repairs and scheduling. His approach was thorough and highly engaging, and his meticulous documentation helped us capture and clarify the fundamental principles of Cx. Beyond this, Jeremy brought fresh insights into how we could leverage Cx to drive meaningful improvements, particularly in enhancing the customer experience. His contribution has been critical to advancing our repairs solution and empowering colleagues to deepen their knowledge of Cx. We truly appreciate the expertise and perspective he brought to our journey.”

Project Undertaken by Peripoint Feb 2025 – Mar 2026 – Solution review and improvements for existing implementation of Cx

“We have had the pleasure of working with Peripoint on implementing Cx Contractor and I am delighted to provide a strong recommendation for their services.

Peripoint are true experts in their field, offering a breadth of knowledge and technical expertise that has been invaluable throughout our collaboration. Their guidance on system design and configuration has been instrumental, underpinned by extremely thorough and detailed documentation that have set us up for success. They have extensive experience working with other Housing Associations which they use to provide valuable insights alongside facilitating connections among us for mutual support and collaboration when implementing the same software. 

 Their contributions have gone beyond advice; they have been hands-on in all aspects of the implementation, from completing design blueprints, configuration and testing to developing stored procedures and providing robust reporting. Their comprehensive approach has also encompassed general guidance on key elements such as risk management, implementation strategies, and impact assessments. Additional to the technical expertise, Peripoint have supported the development of high-quality training materials, 

leveraging their professional studio and extensive resources to ensure our team is well-prepared for the transition. 

Throughout the time we have worked with them, they have consistently demonstrated professionalism, detail-oriented work, and a commitment to overcoming challenges. Their practical solutions have allowed us to maintain momentum during critical phases of the project.

Their ability to guide and support new aspects of the product has been especially helpful, making our team feel comfortable and confident every step of the way. What sets them apart is their approachable, hands-on approach. They do not just provide consultancy services which talk about potential solutions and options; they actively engage in design and delivering them. Their knowledge of the market and desire to understand our specific requirements has made a significant difference, ensuring the solutions we developed were tailored to our needs. Their ability to act as sounding boards and work collaboratively with our team has made the entire process far smoother and more effective.

In summary, Peripoint have been fantastic to work alongside, and I wholeheartedly recommend them for their technical expertise, professionalism, and commitment to delivering results.”

Project Undertaken by Peripoint May 2022 – May 2025 – Cx Contractor, Cx Repairs & Cx Asset Implementation

“I had the pleasure of working with Jeremy approximately 18 months ago on the implementation of Cx Contractor and Asset. Jeremy was involved from the very early stages of the project and supported us through every phase—from writing and agreeing detailed specifications with the business, providing excellent recommendations, through to build, configuration, and integration with finance systems. He also played a key role in testing and preparing comprehensive training materials.

Jeremy’s knowledge of the Cx platform is outstanding. He consistently went above and beyond to meet priorities, often responding to questions and offering support even on days he wasn’t scheduled to work with us. His approach was always helpful and proactive, and his friendly manner made collaboration easy and enjoyable.

The training materials Jeremy produced were extremely thorough and well-structured, as was all of his work throughout the project. I would highly recommend Jeremy and Peripoint for their expertise and experience with Cx systems. Jeremy’s professionalism, technical skill, and commitment to delivering quality outcomes were exceptional.”

Project Undertaken by Peripoint May 2022 – May 2025 – Cx Contractor, Cx Repairs & Cx Asset Implementation

“As the business lead for the Contractor module, your knowledge and expertise to have been invaluable to me and our team as we have worked through the components needed to reflect our business requirements. Building a new system can be difficult enough without the complexities and breadth of our business needs, and it would have been very easy to go down many ‘rabbit holes’ and waste time and effort focusing on the wrong areas. With your expert guidance, you have helped keep us focused and progressing on track with the project timelines. Your flexible and amenable approach has meant that you integrated into the team very quickly, being part of open and honest discussions where ideas are shared and debated. Where queries arose, you listened and due to your extensive knowledge of working with Contractors, were able to ask appropriate questions, understand the issues which you then considered and provided options for practical solutions, backing everything up with professional documentation. It is not lost on me that without your expertise, the documentation produced for the additional changes we’ve requested would have been wide open to interpretation and potentially incurring more costs and it is because of that level of detail, you have been able to quickly determine where there are gaps in what we were expecting and hold Civica to account.”

Thank you for all your help and guidance and I would be happy to recommend you and Peripoint to any organization”

Project Undertaken by Peripoint September 2022 – November 2024 – Cx Contractor, Cx Repairs & Cx Asset Implementation

“Stockport Homes implemented Civica Cx.  The first phase was Housing Management, and Phase 2 was Asset Manager and Contractor Workforce.  We retained Jeremy Riches to support the internal project team on Phase 2.  This proved to be an excellent decision, as Jeremy’s knowledge, experience, skills and structured approach proved invaluable to progressing the design and build.  Jeremy has a very collaborative approach, and this helped with knowledge and skills transfer to the team.  His attention to detail and commitment ensured nothing was overlooked.  As Jeremy works across a number of clients, he is able to bring in learnings from other projects thus helping to avoid potential pitfalls. Jeremy is such a pleasure to work with, I would not hesitate to work with him again”

Project Undertaken by Peripoint September 2022 – November 2024 – Cx Contractor, Cx Repairs & Cx Asset Implementation

“Jeremy has supported Stockport Homes Group with the development and implementation of Civica Cx repairs and contractor modules.  His advice and support has been invaluable throughout the project, and the team have relied heavily on his vast wealth of experience and knowledge of both processes and the technical solution.  Jeremy works at speed and is able to quickly understand the issues and requirements and produce documented solutions.

I have found Jeremy to be flexible in his approach, and he has worked with us to flex our contractual arrangements when needed and gone above and beyond to meet deadlines. I have absolutely no hesitation in recommending Jeremy as a consultant.”

Project Undertaken by Peripoint September 2022 – November 2024 – Cx Contractor, Cx Repairs & Cx Asset Implementation

“Jeremy provided guidance and advice which proved invaluable for myself & our organization in the establishment of systems blueprint. This was further enhanced with training, support and expert advice outlining options available to us. 

Colleagues have developed massively as a consequence of Jeremy’s support on our recent implementation, and his legacy will be our ability to maintain & develop a fully integrated contractor system.  Should finally add that it was a pleasure to work with Jeremy and fun!”

Project Undertaken by Peripoint March 2021 – February 2022(go live Phase One) 

March 2022 – current date: ongoing Support & additional roll-out.

“Look Ahead engaged Peripoint to complete an integration project between our Civica Cx HMS and newly procured repairs contractors, from the very beginning of the engagement Jeremy has proved to be an impressive partner.  From leading integration design sessions, delivering comprehensive blueprint documents and facilitating testing sessions, I have always felt confident that we would achieve the project goals. 

His product knowledge is second to none and he has demonstrated incredible flexibility in arranging the workload whilst ensuring that all parties have remained engaged and abreast of issues on the development journey.   I would recommend Peripoint for any project similar to ours and I will be certain to be ask whether they are available to assist on future projects we have in the pipeline.”

Integration Project undertaken by Peripoint for Look Ahead July 2021 to April 2022

“Having previously worked with Jeremy a number of years ago, I knew immediately that if I needed a keen and enthusiastic professional with a depth & breadth of knowledge then Peripoint and Jeremy could deliver.

His ability to assess and deliver on his brief is in my opinion second to none. An absolute pleasure to do business with Peripoint, especially Jeremy who has the ability to articulate and help visualise what is needed.

His domain knowledge would be hard to match and I feel that given the opportunity any organisation could benefit from guidance & assistance from these guys.”

Project Undertaken by Peripoint Autumn 2020 for Northgate Public Services

“Working with Jeremy, on the design and Implementation of Cx Contractor was an absolute pleasure. His eye for detail is exceptional and is always thinking about the bigger picture and to future proof the product where possible. It is enjoyable to read the specifications created by Jeremy; they are very clear, easy to understand, and contains more than enough information to understand the concept and the business scenarios. 

His knowledge in the Contractor/ DLO sector is reflected in his advice and feedback from our customers. I have learned a lot from Jeremy as an expert in this field and will certainly miss working with him. 

I would recommend Jeremy to any organisation that needs help with a Contractor / DLO implementation.”

“Jeremy provided robust System Analysis, and Design for Transform, the Housing Maintenance’s Transformation Programme which delivered a market leading approach in the way in which Kier worked with their client base. The Programme introduced new processes, supported by leading systems, technology, and business information capabilities, to all contracts in Housing Maintenance. 

Jeremy's work provided the foundation for the development of a comprehensive new Target Operating Model, which designed new and efficient processes across the following work streams: - 

- Business Transformation 

- Architecture & Infrastructure 

- Systems & Applications 

- Reporting

I have no hesitation in recommending Jeremy, he is a diligent professional who takes a pragmatic approach in order to effectively align Information Systems capabilities with the actual needs of the business.”

“Jeremy and I worked together for past two years on a housing project where he played a very crucial role of both a business analyst and technical writer. His attention to detail is impressive. His functional documentation & system design documentation were of impeccable quality and totally 'reader-friendly'. He knows how to balance smart business analysis with a broader strategic view of client's needs. His visibility to overall products is a skill you want to have in your team. Jeremy is not only an exceptional business analyst, but he is also a leader and a mentor. It was a pleasure to work with him.”

Having spent many years working with Jeremy I would have no hesitation in recommending his business to any existing or potential customer. His knowledge, drive and enthusiasm are second to none, which has proven invaluable in his management of successful large teams. He has a wealth of knowledge and experience in IT system design, implementation, training, documentation, and business processes. I am confident that Peripoint will be a great asset to all businesses that they work with.

I would have no hesitation in recommending Jeremy as a great person to work with, able to manage the delivery of complex and demanding projects and exhibiting the highest professional integrity.