Jeremy has 35 years of experience working on software solutions for both public and private sectors. After leaving Civica in 2020 with 19 years of Service, he founded Peripoint Limited to provide consultancy services to Housing Repairs Providers who are looking to maximize their investment of new or existing systems.

With Peripoint, Jeremy has provided SME consultancy to a number of clients implementing Cx providing knowledge and expertise enabling implementations to progress at pace.

Whilst working at Civica, Jeremy’s roles covered an extensive range of responsibilities including Consultancy, Project Management, Product Design and Specification, Product manager for a team of 20 people, Integration Solution Design, Implementation Activities and Support, primarily relating to Housing Repairs solutions. 

Further details on my background, projects undertaken, previous roles, endorsements and recommendations can be found on my linked-in profile

• West Kent are a live customer but required guidance and reconfiguration to resolve issues stemming from the original build, and to realign the foundations of the solution to deliver a more robust and effective platform to meet the vision of the repairs and maintenance service

• Subject matter expertise and consultancy to define a solution blueprint which resolves underlying issues and defines a path for implementing changes in a low risk, step by step approach

• Rewrite of test scripts, and undertake full functional testing on latest Cx releases

• Prototyping, Q&A workshops, knowledge transfer, SQL scripts, configuration and trouble-shooting

• Implementation of Cx Repairs, Cx Contractor, Cx Asset, Cx Mobile, Scheduler, Subcontractor Portal

• Lead consultant / SME providing support to the PM and project team, including solution blueprints, prototyping, Q&A workshops, knowledge transfer, configuration, testing, SQL scripts for reports and finance output, trouble shooting, general consultancy

• Build of custom training courses and videos covering the full scope of Cx Repairs, Cx Contractor, Cx Scheduler, Cx Mobile, Cx Compliance and Cx Planned Investment

• A complex implementation where the repairs organization is a separate legal entity within the Stockport Homes Group, also undertaking works for external clients.

• Implementation of Cx Repairs, Cx Contractor, Cx Asset, Cx Mobile, Scheduler, CAP, SCAP

• Critical friend and SME providing support to the PM and project team, including solution blueprints, prototyping, leading workshops, knowledge transfer, configuration, testing, SQL scripts for reports and finance output, trouble shooting, general consultancy

• Business analysis and specification of numerous product change requests for system enhancements, passed to Civica for development into Cx 24.2

• Consultancy lead for the first site to go live with the Cx Contractor product set

• Implementation of Cx Repairs, Cx Contractor, Cx Mobile, Scheduler and Integration with Keystone

• Full suite of Cx Contractor modules within the scope

• Subject Matter Expert providing all aspects of implementation consultancy, configuration, testing, and project management

• Following initial go-live, providing further ad hoc consultancy to support Community Housing through upgrades, business changes, and rollouts of new functionality.

• Re-configuration of Cx Repairs for remobilization of external Contractors including the creation of geographical areas for contractor responsibility & work issues, and migration on to the latest Natfed SORs. 

• Solution design for near real-time integration between Cx and external contractor systems (utilizing the Cx APIs). Subsequently overseeing the development and implementation of the Integration with selected Contractors’ IT teams, with full end to end testing.

• Working as Subject Matter Expert providing consultancy, configuration, and knowledge for the above / ad hoc requests.

• Strategic product and implementation reviews

• Product roadmap reviews

• Principal Designer of Civica’s Cx Contractor, Cx Mobile and Cx Scheduler product set including conceptual design, detailed specifications, development team liaison, testing, and implementation team consultancy. The project included delivering customer workshops, briefings, and reviews during the evolution of the Product. With an expert level of knowledge across the full breadth of the Cx Contractor Product Stack, and having been responsible for the original solution design, as a now Independent Consultant Jeremy can bring this experience and knowledge to enable customers implementing, using, or integrating with these solutions.

• Leading a major multi-site implementation of Servitor, Mobile and DRS for a Project with Kier to an optimal solution model, culminating in an 11-month secondment from Civica to Kier as a Subject Matter Expert and Consultant to oversee the rollout of the solution across 10 Sites. For the Kier project Jeremy also undertook workshops to review, consolidate and design business processes to be implemented across all Sites, and included these within the training courses which he compiled covering the entire solution.

• Product Manager for the Servitor Repairs and Mobile Applications responsible for all product design, development, implementation & support. He led the Servitor implementation team delivering projects for many customers including: Kier, City Building Glasgow, Clarion, Magenta Living, Dudley MBC, Stockport Homes, Housing Solutions, Bernicia, Hackney Homes, Ipswich, City of Lincoln, Interserve – East Thames, Oxford Direct Services, and others.

• Senior Business Analyst responsible for detailed specifications across the Cx Contractor, Mobile and Servitor product sets, including APIs and Integrations across the breadth of the solutions.

• Pre-sales support, demonstrations and presentations, and hosting customer forums such as user groups

• Development manager across the Housing division of Civica including Universal Housing, CTX and Saffron.

Earlier roles at Civica also included:  

• Development manager for Tranman fleet management

• Development lead for the RAC Europe breakdown solution 

• Product lead for RAC vehicle Inspection’s system

**Civica acquired VT Software Solutions in 2007; VT Software Solutions acquired RAC Software Solutions in 2006

I have over 25 years of experience working within the Public and Private Health Sectors, as well as Higher Education.   I have written and delivered teaching materials in classroom scenarios, small groups and 1:1 situations accomodating theoretical and experiential learning styles and environments.

My role covers the administrative side of the business along with supporting training aspects drawing upon my expertise in this area.