Supplementary Tools for Repairs & Maintenance

Core Cx Tools

Core Cx Tools (continued)

Cx Repairs - All modules

Cx Contractor Workforce - All modules

• Including: all aspects of work management, subcontractors, materials and purchasing, etrading, stock control, clients, timesheets, costing, financial completion, finance interfaces

Cx Asset - Compliance (including Equipment Register)

Cx Asset - Planned Maintenance

Cx Scheduler

Cx Mobile

Cx Contractor and Subcontractor Portals

Cx Customer Portal for Repairs

Cx Diagnostics Tool

Integration with Various Supported 3rd Party Products

Assets, Contacts and Groups

Cases, Tasks and Taskpaths

Communications (inc Smart & Automated Comms)

Forms

Sharepoint Integration

Advanced Panes

Functional Units

Users and Roles

General Lookups and Parameters

System Schedules

Use of Cx APIs for Integration

SME Consultancy

Our background and experience of working with multiple clients, focusing specifically on Repairs, Contractor and Asset Management within the Cx platform, enables us to deliver subject matter expertise and solutions designed and built to make the most of your investment in Cx. 

Our lead consultant previously worked with Civica for 19 years, and during this time was the principal designer of the Cx Contractor solution right from its initial conception through to its product launch giving him an in-depth knowledge, understanding and experience of the product set that no other independent consultants currently have.

Workshops, Analysis and Solution Blueprints

Through a series of workshops, we can understand and help you refine your vision for the solution that you require to implement.  Based on this we can then provide a comprehensive understanding of the Cx Repairs, Contractor and Asset solutions alongside discussing how the Cx platform can be built and used to achieve the vision.

We document both the vision and the Cx build requirements into a full solution blueprint which provides THE key master reference for the solution to be implemented.  From this, we typically work through prototyping and demonstrations to validate and refine where appropriate, updating the blueprint to ensure it remains the master reference.   The implementation thus becomes more controlled, measurable and assured with activities clearly defined.

Business Processes

One of the key foundations of delivering an efficient repairs service is to have good optimal business processes - streamlining efficiency, reducing costs, strengthening output, and delivering management control.   Whether you are looking to make the most of your existing systems, or want to maximize investment in new systems, we can help.

Our approach is to work with you by reviewing the operational requirements of the business; establishing your current processes; conducting a critical review; and mapping out new documented business processes which provide an optimal solution to take full advantage of the system you have invested in.  The output will also include a set of recommended configuration changes for your systems to operate in line with the new processes mapped out.

System Configuration

The Cx platform is highly configurable to provide versatility and flexibility for organizations to build solutions to meet their objectives and vision.   Whilst this provides opportunity, it can also provide complexity and confusion if the core structures within the "Contractor Hierarchy" are not fully understood.    The manner in which the configuration is built and cross-related is absolutely fundamental to getting the most out of the solution and delivering a vision of an effective and efficient repairs and maintenance service.

We are very experienced with configuring the Cx system, and can provide sound advice on "what works", "what doesn't work" and how to get the most out of the system.  Through solution blueprints and ensuing prototyping we can review configuration with you and either work alongside your team to apply the configuration, or undertake the build on your behalf.

Functional Testing and Test Script Creation

The importance of thorough and robust testing cannot be overstated.  Too often we have seen Sites undertake limited basic tests only, within limited timelines, without regard for a comprehensive range of scenarios that the system will need to cater for, and covering the full breadth of functionality.   Another key issue is ensuring scripts are maintained and evolve as Cx is upgraded and as the organization changes.

We have worked with numerous organizations to produce a full set of detailed scripts,  and where requested we have carried out full functional testing and issue definition / ticketing.   Strong testing substantially improves the quality of the implemented solution and provides assurance that it is fit for purpose ahead of UAT and go-live.

Data, SQL Scripts and Stored Procedures

We have an exceptional knowledge of the Cx database for Cx Repairs and Contractor - whilst working for Civica our lead consultant designed a large proportion of the Cx Contractor database.

We have strong experience working with several clients providing: training on the DB, writing complex SQL scripts for both support and reporting purposes, developing scripts for use with data loading and revision during implementation, and writing stored procedures to support configuration and logic applied within the Cx solution.

We have a large library of scripts we have previously created, and can utilize to produce output quickly and efficiently.

Custom Training Packs, Video Training Courses,  Documentation & Manuals

We can provide custom training solutions to be delivered either as classroom style courses, or as professionally built narrated video training created in our own audio-visual studio.

Alongside the course video or presentation pack, we can also provide workbooks for attendees and trainer guides where you use your own trainers.   All materials are branded for your own organization and in addition to system functionality can incorporate your vision and processes, providing an all round package.

For further information see our "Peripoint Academy" page.

Integration Design and Specification using Cx APIs

The Cx platform incorporates a comprehensive suite of webservice APIs which can form the basis of real-time (or near real-time) integration with external partners such as Clients or Contractors.

Peripoint undertook a project with Look Ahead, to remobilize their primary external contractors with strong integration covering the full life-cycle of jobs - from initial job raise and appointment booking, through status progression, exception management, variations, completion and invoicing.   

By implementing integration, you can achieve reduction of admin effort, improved real-time visibility of job statuses, effective management of exceptions, enhanced communications with customers, and the basis for performance management.

Upgrades, Re-configuration and Enhancements

Regular updates are available to the Cx product set, incorporating fixes to known issues alongside the release of new or revised functionality that has been developed.  Often sites choose to upgrade to a release which spans multiple versions and therefore a more extensive set of fixes and enhancements.

Robust and thorough testing is essential to ensure stability - however test scripts may need to be revised, extended or refocussed to provide assurance.  In addition, upgrades can provide opportunity to introduce improvements, remove workarounds, and become more streamlined.  We can provide support and assistance across all of these aspects to ensure you can progress the upgrade with confidence and be able to get the most of new features that have been introduced.

Support, Advice, Troubleshooting and Health Checks

Should you be experiencing any challenges, or wish to review how your current solution can be improved to achieve your vision to optimally and effectively deliver your repairs and maintenance service, we can provide advice and recommendations based on our wealth of knowledge and experience.

We can also provide a 3rd level support service to pickup complex support issues, or provide knowledge and guidance to your internal support teams, enabling them to respond appropriately to issues raised by users.   In addition, we can provide an extra "pair of hands" should a peak of re-configuration or support work need to be actioned.