For Social Housing

Implementation Consultancy

for

Housing Repairs Providers

How we can help you

We provide a wide range of business and IT related consultancy services, specifically for Social Housing DLO's, Contractors and other Repairs Providers.

Whether its a specific project you have in mind, or you would like a fresh set of eyes to review or provide ideas, please do get in touch.


  • New System Procurement - independent advice and help with identifying your solution requirements and formulating into an ITT
  • Implementation - consultancy and "hands on" working with your team to help you realize your vision, assistance with solution design & business processes, data prep, configuration, UAT, custom training packages, go live support, reviews and advice.
  • Performance Improvement - business process optimization, health checks and custom training packages
  • Upgrades and New Modules - impact and risk analysis, adoption of new features, revisions to business processes and training packages
  • System Enhancements - production of specifications to convey your requirements to Software Vendors
  • System Reviews - establish whether you are getting the most out of your current systems, advise on solutions and technologies available in the market.


More information on each of our services can be found below.


Get in Touch

How we can help you

We provide a wide range of business and IT related consultancy services, specifically for Social Housing DLO's, Contractors and other Repairs Providers.

Whether its a specific project you have in mind, or you would like a fresh set of eyes to review or provide ideas, please do get in touch.


  • New System Procurement - independent advice and help with identifying your solution requirements and formulating into an ITT
  • Implementation - consultancy and "hands on" working with your team to help you realize your vision, assistance with solution design & business processes, data prep, configuration, UAT, custom training packages, go live support, reviews and advice.
  • Performance Improvement - business process optimization, health checks and custom training packages
  • Upgrades and New Modules - impact and risk analysis, adoption of new features, revisions to business processes and training packages
  • System Enhancements - production of specifications to convey your requirements to Software Vendors
  • System Reviews - establish whether you are getting the most out of your current systems, advise on solutions and technologies available in the market.


More information on each of our services can be found below.


Get in Touch

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System Procurement

Putting together an Invitation to Tender for a new system is not an easy task - there is a lot at stake. Identifying & selecting the best system for your business requires a clear vision of what it is that you require to provide a platform to manage the business for many years ahead.


Requirements which are based on what you do now, or picked solely from a standard list of options, may not deliver an optimal solution fit for the future. Standard lists based on historic analysis, can also favour specific systems and exclude latest innovations resulting in poor final selection.  As Software Vendors release new products and features, technology moves forwards, and the way in which we communicate and do business in today's world changes, it is more important than ever that the ITT asks the right questions. Fundamentally the basics of the Contractor / DLO solution need to be rock solid (and this shouldn't be taken for granted), but also need to deliver the innovation, customer service and efficiencies craved for.


By understanding your direction and vision we can help you formulate your functional requirements for the ITT, and establish a mechanism for scoring and evaluating responses. 


Consultancy Packages

We can provide any "pick and mix" from the below:

  • High level overview of solutions on the market and considerations for your ITT
  • Detailed workshops to help you flesh out your requirements
  • Formulate ITT functional response document and scoring system
  • Independent "peer" review of your in-house (or other consultant) prepared ITT with feedback

System Procurement

Putting together an Invitation to Tender for a new system is not an easy task - there is a lot at stake. Identifying & selecting the best system for your business requires a clear vision of what it is that you require to provide a platform to manage the business for many years ahead.


Requirements which are based on what you do now, or picked solely from a standard list of options, may not deliver an optimal solution fit for the future. Standard lists based on historic analysis, can also favour specific systems and exclude latest innovations resulting in poor final selection.  As Software Vendors release new products and features, technology moves forwards, and the way in which we communicate and do business in today's world changes, it is more important than ever that the ITT asks the right questions. Fundamentally the basics of the Contractor / DLO solution need to be rock solid (and this shouldn't be taken for granted), but also need to deliver the innovation, customer service and efficiencies craved for.


By understanding your direction and vision we can help you formulate your functional requirements for the ITT, and establish a mechanism for scoring and evaluating responses. 


Consultancy Packages

We can provide any "pick and mix" from the below:

  • High level overview of solutions on the market and considerations for your ITT
  • Detailed workshops to help you flesh out your requirements
  • Formulate ITT functional response document and scoring system
  • Independent "peer" review of your in-house (or other consultant) prepared ITT with feedback

Implementations & Upgrades

We specialize in providing implementation consultancy for Housing Repairs solutions, covering all modules of the repairs system, mobile working and scheduling applications.   We are happy to work in either an advisory capacity or with sleeves rolled up working on the detailed implementation activities.   


  • Working with your Project Team
  • Bringing our independent Expert knowledge & understanding to your project
  • Time & Cost saving by freeing up your key personnel and keeping project momentum
  • Strong implementation skills built from working with over 50 Housing Contractors
  • Able to remotely work from our office or at your Covid secure site 


Implementing major systems typically requires a large amount of time from key people in the business who also have their day job to do.  We can help to alleviate some of these impacts, taking on some of the detailed project activities, whilst ensuring key people still very much contribute input and decision making to the project helping them to balance their time effectively.  The expert application knowledge and past implementation experience of our consultants will provide an invaluable boost to the successful delivery of the implementation.


Consultancy Packages

We can provide a tailored consultancy package to meet your specific needs, with days and costs agreed "up front", including "light touch" approaches to provide occasional reviews, advice and tasks, through to full-time engagement of our assigned consultant - or any greyscale in between.   If you are looking for help for specific tasks only (such as for data preparation or providing Training solutions) then we are also happy to offer services for these.    

Implementations & Upgrades

We specialize in providing implementation consultancy for Housing Repairs solutions, covering all modules of the repairs system, mobile working and scheduling applications.   We are happy to work in either an advisory capacity or with sleeves rolled up working on the detailed implementation activities.   


  • Working with your Project Team
  • Bringing our independent Expert knowledge & understanding to your project
  • Time & Cost saving by freeing up your key personnel and keeping project momentum
  • Strong implementation skills built from working with over 50 Housing Contractors
  • Able to remotely work from our office or at your Covid secure site 


Implementing major systems typically requires a large amount of time from key people in the business who also have their day job to do.  We can help to alleviate some of these impacts, taking on some of the detailed project activities, whilst ensuring key people still very much contribute input and decision making to the project helping them to balance their time effectively.  The expert application knowledge and past implementation experience of our consultants will provide an invaluable boost to the successful delivery of the implementation.


Consultancy Packages

We can provide a tailored consultancy package to meet your specific needs, with days and costs agreed "up front", including "light touch" approaches to provide occasional reviews, advice and tasks, through to full-time engagement of our assigned consultant - or any greyscale in between.   If you are looking for help for specific tasks only (such as for data preparation or providing Training solutions) then we are also happy to offer services for these.   

Training Solutions

If your Software Provider is not delivering end user training, then we can provide solutions for either e-training or classroom style courses.  We have standard templates which we can "custom adapt" for the specific systems you are using, and can incorporate your branding, system processes and sample data.  Our standard course templates cover the following areas:


  • Solution Introduction and Overview
  • Customer Service & Contact Centre
  • Pre and Post Inspections and Customer Satisfaction
  • Reactive Repairs Work Management and Planning
  • Cyclical & Compliance Work Management and Planning
  • Voids Work Management and Planning
  • Planned Work Management and Planning
  • Materials Management
  • Mobile Working
  • Subcontractor Management
  • Commercial and Financial
  • Supervisor and Management

 

We can quickly build additional bespoke courses using components from within the above templates where applicable and adding further content as required. 


Our e-training solutions also include options to include "tests" for users to confirm their understanding and course pass status based on the user successfully progressing through all chapters in the course and achieving the required scores from any tests that have been built in.  For classroom style courses we can customize and provide materials for your own project team to deliver, and can provide additional trainer resource if desired.


Training Packages

For our e-training solutions, we can provide fixed price options to adapt and build our standard templates to meet your needs.   For all other solutions, we are happy to provide  a quotation based on your specific requirements.

Training Solutions

If your Software Provider is not delivering end user training, then we can provide solutions for either e-training or classroom style courses.  We have standard templates which we can "custom adapt" for the specific systems you are using, and can incorporate your branding, system processes and sample data.  Our standard course templates cover the following areas:


  • Solution Introduction and Overview
  • Customer Service & Contact Centre
  • Pre and Post Inspections and Customer Satisfaction
  • Reactive Repairs Work Management and Planning
  • Cyclical & Compliance Work Management and Planning
  • Voids Work Management and Planning
  • Planned Work Management and Planning
  • Materials Management
  • Mobile Working
  • Subcontractor Management
  • Commercial and Financial
  • Supervisor and Management

 

We can quickly build additional bespoke courses using components from within the above templates where applicable and adding further content as required. 


Our e-training solutions also include options to include "tests" for users to confirm their understanding and course pass status based on the user successfully progressing through all chapters in the course and achieving the required scores from any tests that have been built in.  For classroom style courses we can customize and provide materials for your own project team to deliver, and can provide additional trainer resource if desired.


Training Packages

For our e-training solutions, we can provide fixed price options to adapt and build our standard templates to meet your needs.   For all other solutions, we are happy to provide  a quotation based on your specific requirements.

Optimizing Business Processes

One of the key foundations of delivering an efficient repairs service is to have good optimal business processes. Establishing an evolved, automated architecture streamlines efficiency, reduces costs, strengthens output, and provides management control.   Whether you are looking to make the most of your existing systems, or want to maximize investment of new systems, we can help.


Our approach is to work with you by reviewing the operational requirements of the business; establishing your current processes; conducting a critical review; and mapping out new documented business processes which provide an optimal solution to take full advantage of the system you have invested in.  The output will also include a set of recommended configuration changes for your systems to operate in line with the new processes mapped out.


If you are implementing a new system, then this is a golden opportunity to establish updated business processes.  Too often, projects try to implement current practices, or accept a default configuration from the software vendor to get the project over the finishing line. Current ways of working may include "work arounds" to overcome short comings in the current or previous systems, or may no longer be relevant to current and future business needs. A new system should in theory also introduce new features and opportunities to operate more efficiently, elevate customer service and ultimately improve performance. Time spent in the early stages of the project to optimize business processes, bears dividends by enabling subsequent project activities to progress more confidently and smoothly, with a clearly defined focus.


Consultancy Packages

Please get in contact with us and we can provide a quotation for our consultancy services.

Optimizing Business Processes

One of the key foundations of delivering an efficient repairs service is to have good optimal business processes. Establishing an evolved, automated architecture streamlines efficiency, reduces costs, strengthens output, and provides management control.   Whether you are looking to make the most of your existing systems, or want to maximize investment of new systems, we can help.


Our approach is to work with you by reviewing the operational requirements of the business; establishing your current processes; conducting a critical review; and mapping out new documented business processes which provide an optimal solution to take full advantage of the system you have invested in.  The output will also include a set of recommended configuration changes for your systems to operate in line with the new processes mapped out.


If you are implementing a new system, then this is a golden opportunity to establish updated business processes.  Too often, projects try to implement current practices, or accept a default configuration from the software vendor to get the project over the finishing line. Current ways of working may include "work arounds" to overcome short comings in the current or previous systems, or may no longer be relevant to current and future business needs. A new system should in theory also introduce new features and opportunities to operate more efficiently, elevate customer service and ultimately improve performance. Time spent in the early stages of the project to optimize business processes, bears dividends by enabling subsequent project activities to progress more confidently and smoothly, with a clearly defined focus.


Consultancy Packages

Please get in contact with us and we can provide a quotation for our consultancy services.

Other Consultancy

Our consultancy services also include:


  • Requirement or Functional Specifications, for System Enhancements or Integrations
  • Advising on all aspects of custom reporting requirements, including suggested reports, content and layout, data sourcing & fields, testing
  • System reviews & health checks
  • Adhoc consultancy to make the most of your Housing Repairs Systems


Please contact us to discuss your requirements.

Other Consultancy

Our consultancy services also include:


  • Requirement or Functional Specifications, for System Enhancements or Integrations
  • Advising on all aspects of custom reporting requirements, including suggested reports, content and layout, data sourcing & fields, testing
  • System reviews & health checks
  • Adhoc consultancy to make the most of your Housing Repairs Systems


Please contact us to discuss your requirements.

Interested in our services?

We’re here to help!

Please get in touch to discuss your requirements for any of the above. We will be happy to provide a no obligation quotation for our services.

Contact us
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